This Privacy Policy explains how Language Loft processes personal data for its language courses, tutoring, and related website services. It applies to visitors, course inquirers, and enrolled participants using our classroom or online services.
Subject to legal limits, you may request access to your personal data, correction of inaccurate information, deletion of data that is no longer needed, or restriction of certain processing. You may also object to processing based on legitimate interests where that ground is used.
We may ask for information needed to verify your identity and understand the scope of the request. If a request cannot be fully satisfied, we will explain the reason where permitted by law.
Retention periods depend on the type of record and the reason it was collected. Course and communication records are kept for the period needed to manage enrolment, lessons, progress review, and administrative follow-up. Some records may be retained longer where required for accounting, dispute handling, or legal compliance, after which they are deleted or anonymized.
The updated version will apply from the date it is posted on the website unless a different effective date is stated. Where changes are material, we may provide additional notice through the website or by direct communication where appropriate.
Data handling overview
We may collect identification details, contact details, course inquiry information, level screening responses, enrolment records, timetable preferences, payment-related records, attendance information, lesson participation notes, progress summaries, and technical data such as device and usage information when the website or online lessons are used.
We receive data directly from you when you submit an inquiry, request screening, enrol, book a consultation, or communicate with us. We also collect information generated during course administration, lesson delivery, payment handling, and website use, including technical logs and cookie-related data.
Cookies may include essential cookies that support security and page functionality, preference cookies that remember basic settings, and analytics or performance cookies that help us understand how the site is used. Cookie use is limited to operational and service-related purposes.
You may manage cookies through your browser controls and, where available, any site-level preference tools. Disabling some cookies may affect form submission, session continuity, or other site functions needed to support course inquiries and online services.
We use personal data to respond to course inquiries, carry out level screening, match groups and timetables, confirm course terms, manage enrolment, deliver scheduled lessons, support guided practice, prepare progress reviews, process payments, maintain records, operate the website, improve service quality, and meet legal or accounting obligations.
We may share personal data with payment processors, hosting and technical support providers, communication tools, and other operational partners that help us run the website, manage bookings, deliver online lessons, or process payments. These parties are expected to use the data only for the services they provide to us and to protect it appropriately.
We may disclose personal data when required to comply with law, court orders, lawful requests from public authorities, or to protect our rights, users, staff, or property. We may also share information where disclosure is needed to investigate fraud, security incidents, or misuse of our services.
